Questions and Answers

Dear customer,
for your convenience, we have assembled here the most frequent questions. We hope that the answers to them will be useful.
For further information please contact us and we will provide you the best offer.

Car rental questions

  • Is there an added VAT for a voucher purchased abroad or online in advance?
  • An addition of VAT by law will apply to Israeli citizens who have purchased a prepaid voucher through a website or agent, even if they do not reside in Israel.
  • Can I order a rental car of a specific model and manufacturer?
  • Ordering a vehicle is from a category and does not specify a certain model or manufacturer but based on what is available in the vehicle fleet at the time of vehicle pick up.
  • Is it possible to return the car at a later hour than the time of pick up?
  • A rental day is for 24 hours (or any part of it). A delay of one hour beyond the date of returning the car would be charged for a third the price of the rental day, at the rate of an extra day.
  • Does the credit card owner have to be present in the branch at the time of vehicle pick up?
  • Yes. According to the credit companies’ procedures, when performing a credit transaction the card owner must be present and identified by a valid ID.
  • What are the types of credit cards with which you can make a rental agreement?
  • All credit cards which are not immediate charge cards and which have a credit frame are accepted, including international cards.
  • Who has to pay VAT?
  • The addition of VAT will apply to all rental components. Tourists with a foreign passport entering Israel and presenting a B2, B3, or B4 visa stamp are exempt from this charge. The charge applies to foreign residents with Israeli citizenship.

  • Is driving permitted in the West Bank territories?
  • Driving is permitted throughout the state of Israel, it is forbidden to enter Palestinian authority territories with the vehicle.